Lifetime Technical Support for all analyzers purchased from us.
We are committed to providing world-class technical support for our customers, which is why we include one year of our outstanding Platinum Support with every new analyzer we sell, which includes our exclusive Remote Assistance diagnostic capability.
If you purchased your analyzer from another distributor, it's no problem! Our knowledgeable and responsive support staff will be happy to assist you for a nominal fee, or you may purchase one of our support plans.
And of course, you can always explore our extensive online help resource, with answers to many common questions, product documentation, and the latest firmware available for download.
world-class support services
Technical Support is our phone and email support, for help with general questions, and for field technicians who might not have a computer available. Technical Support can help with general questions, including:
- Menu and Navigation Help
- Application Testing Guidance
- Understanding and Using Functions
- Basic Troubleshooting
All analyzers purchased from Ace Power Solutions come with lifetime Technical Support and 1 year of our Platinum Support plan, which includes our exclusive Remote Assistance service.
Remote Assistance allows our service technician to view your computer and run diagnostics on your instrument. It's the same process we use if you ship the analyzer to us. Remote Assistance can help with issues related to:
- easyHeat or easyEmission Software
- Instrument Diagnostics
- Cell Diagnostics
- Instrument Function Testin
This innovative support function is only available from Ace Power Solutions. All analyzers we sell come with 1 year of our Platinum Support plan, which includes Remote Assistance.
requirements for remote assistance
In order to provide remote assistance, you need the following:
- Stable Internet Connection
- Windows 7/8 or Linux Mint/Ubuntu
- USB Connection Cord
Requests for remote assistance/diagnostics can be either scheduled in advance or as-needed. Please call our office to schedule or request remote assistance.